Terms, refunds and the Pilot

Plain-language terms, version 2026-10-21. Where a signed engagement agreement differs, the agreement governs.

Prices

Firm prices are in US dollars (USD), before any applicable sales tax. Pricing

Payment

Every firm engagement is invoiced by email.
Snapshot, Memo and Outcomes pack: 50% on acceptance; 50% within 7 days of delivery.
Pilot: 100% on acceptance.
Quarterly re-check: 25% of the price of the engagement being repeated (for example $1,500 for a Memo), payable in advance.
Invoices are in USD. Pay by bank transfer, or, in Canada, the CAD equivalent by Interac e-Transfer at the Bank of Canada daily rate on the invoice date. Transfer and bank fees are paid by the sender. Card payments are accepted through a secure Stripe link, sent only after you accept the scope.
We never ask for card details by email.

Delivery

Delivery times are in business days.
The clock starts when payment is received and the script’s output comes back without validation errors.
The clock pauses while a question to you is open.

The Pilot

Pilot (called “Trial” before 21 Oct 2026).

One disposition figure; one per firm; 5 business days.
What result would make a Memo worth doing is agreed in writing before work starts.
The fee is credited in full toward a Memo signed within 60 days of Pilot delivery. The credit has no cash value and cannot be transferred.
Extract refund: if your extract can’t be made to run with the script, even with our help by email, the fee is refunded in full.
Reproduction refund: if your own re-run of the same published script version on the same export (same file hash) does not reproduce the figure, the fee is refunded in full, by the original payment method, within 10 business days.

Cancellations and refunds

No cancellation fees, for firms or traders.

Firms

The Pilot is refundable in full until data kick-off, the day your staff first run the script on your records. After that, it is refunded if your extract can’t be made to run, or through the reproduction refund above.
Snapshot, Memo and Outcomes pack are paid 50% on acceptance and 50% within 7 days of delivery. Either side may stop in writing. If either side stops, completed work is billed pro rata.
A “no measurable effect” answer is a finished deliverable.

Individual traders

The trader report is waitlist only for now: nothing is sold and no money is taken. $39 founding price for the first 100 buyers, in USD. A yearly habit tracker comes later and is not sold until it exists.

Before anything is sold, these terms will be updated, and the seller’s details, the full terms and a printable summary will be shown before anyone pays. When the report launches, a full refund is available if you ask within 14 days of buying.

Publication and use of our name

Nothing about your data is published without your consent. You may say a figure was “computed with donttrade’s published script (version stated in the memo) and written up by donttrade under a fixed-scope agreement”, and nothing stronger: never audited, certified or verified.

What this is not

It is not investment advice. It is not an audit, and we issue no badge or seal.

donttrade measures your own past trades. It is not investment advice, does not recommend any security, trade, size or exit, and is not registered as an adviser. Past results do not predict future results.

Liability

Our liability is capped at the fees paid. Nothing in these terms limits rights you have under consumer protection law that cannot be excluded.

The engagement agreement

Every firm engagement is governed by a short written agreement (scope, data terms and the licence for the engagement), sent with the scope for you to review before you pay. A blank template is available on request by email.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and disputes go to the courts of Ontario.

Contact

Email donttrade.research@gmail.com. We reply within 1 business day (Eastern Time, Monday to Friday).

Version 2026-10-21.